Upon receipt of your order, you have 5 days from the date of delivery to return it to us for a store credit. Contact us via email at firstname.lastname@example.org for the return address & return label procedure BEFORE SHIPPING THE PACKAGE. We will send you an approved, pre-paid shipping label to attach to your package and drop off. Your return MUST be postmarked within 5 days of receiving the return label in order to be eligible for a refund. Feel free to track your return however DO NOT request additional shipping services such as, signature confirmation. Due to the nature of our return center this may cause significant delays in the receipt of your package.
Once the returned order has been received, processed, assessed for damage, deemed unopened, and in good condition by our review team we will then be able to issue a store credit in the form of an electronic gift card. Please allow at least 7 business days for this process to be completed.
Note: Once received back into our custody, all returns are FINAL. If approved, shipping/handling costs for Returns ($10) will be deducted from your store credit. Mahari Raw does NOT offer refunds. Orders outside of the 5 day return period are ineligible for credit. Orders MUST be shipped with the Mahari Raw provided label or they will NOT be accepted for processing.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will proceed with the return policy as stated above.
Return Shipping & Handling
To return your product please follow the instructions as stated above.
Shipping & handling costs are non-refundable and the cost of return shipping ($10) will be deducted from your store credit (if eligible).